It is the goal of Carpenter Group to conduct every training class on our public schedule. However, from time to time, classes occasionally get cancelled.
If this occurs, we will provide notification to you of this cancellation at least 2 weeks prior to the scheduled class date. We understand that you were planning to attend our event, so we will never send "last minute" cancellation notices to you... NEVER. That's our promise to you, notification at least 2 weeks in advance.
You can opt for a 100% refund if we cancel your class, but we would like for you to give us another chance. Therefore, we'll offer you the option of bringing a friend with you if you'll reschedule your training with us. It's our way of telling you that we want you to be our customer! And it just doesn't get much better than FREE Training! That's right... reschedule for a different date or different location and we'll allow you to bring someone with you for free.
We understand that you have many options when it come to training and we want to be your first choice!
There is never a charge if you simply send someone else. This is true up to and including the start date of any class. Things happen, and sometimes you just can't make it to the class. Not a problem, just send a replacement and there's no penalty incurred.
If you really need to cancel and give us a minimum of 31 days notice, we will provide a 100% refund. We'd like for you to schedule another class, but if you wish to have a refund, we'll send it to you promptly.
There is a 50% cancellation fee for providing 16-30 days notice. You can still send a replacement at no charge to you as detailed above, but with less than a month before the class date, we've already begun making arrangements for the class and have incurred expenses that we cannot otherwise recover. It's simply not fair to the other participants if you cancel and cause us to cancel the class. Hence the 50% penalty for cancelling 16-30 days prior to the class start date.
If you cancel your registration with less than 16 days notice a 100% cancellation fee will be assessed. You can always send a replacement and not lose out on money you've spent. With less than 16 days before the class start date we were planning on your attendance and have made all the necessary arrangements to move forward with your class. We'd love to see you in the class, but if you cancel on us with less than 16 days advance notice you will forfeit 100% of your money. So just send someone else instead!
Carpenter Group LLC never varies from this policy.