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Can't find what you're looking for? We've listed all of our pages with a brief description of each page to help you find the information you're seeking.



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Coaching


What is a Life Coach?- This page describes the function of the professional life or business coach and how the coach relates to the client. Also detailed is an overview of the Carpenter Group coaching practice.

10 Reasons to Select a Coach- No explanation necessary

Free Coaching Consultation- We don't advise anyone to jump right into a coach/client relationship. Complete the consultation request form and together we'll determine if coaching is right for you at this time.

Brainstorming


Simple Brainstorming Techniques- a basic how-to guide for conducting a brainstorming session.

Rules for Brainstorming- every session should be conducted under a set of rules. We've provided an example set of rules for you to use.

Guidelines for Effective Brainstorming- in addition to having a set of rules, these guidelines will help you have an effective brainstorming session.

Advanced Brainstorming-higher level brainstorming techniques like Silent Brainstorming, Nominal Group Technique, and Assumption Busting are detailed.

Brainstorming Ideas- need some ideas to train your brainstorming team?

Brainstorming for Goals- learn to brainstorm objectives for your organization, your process, or yourself.


Cost of Poor Quality


Cost of Poor Quality- an overview of cost of poor quality.

Measuring Cost of Poor Quality-a detailed look at how cost of poor quality is divided into specific categories for ease of determining the types of quality costs present in your problem.

Calculating the Cost of Poor Quality- This case study of Strategically Fine Writing Instruments shows how to determine the overall cost of poor quality for this example.

History of COPQ-briefly details where COPQ originated and lists why this concept is used.

Deming's 14 Principles for Effective Management- Dr. Deming shook up management at Ford Motor Company with this list of how to effectively manage.

Six Sigma


Six Sigma Overview- A high level six sigma overview that provides the basic information regarding this improvement methodology.

DMAIC- What is the DMAIC Process? This page details the 5 major steps in a Six Sigma improvement project.

Six Sigma Training- Before you commit to any type of training, read this page to make sure you're taking the kind of course you need.

In our six sigma belt series, we describe what is expected at each belt level. Read more about each one:Project Charter What to include in a six sigma project charter. Details about all the important information to include.

DPMO One of the important metrics of most Six Sigma projects is the calculation of defects per million opportunities.

Training


Six Sigma Training and Certification Become a Six Sigma Green or Black Belt. Our partnership with a world wide training provider allows us to offer this training at an unbelievable price point.

ISO 9001 Internal Quality Auditor Seminar Our Internal Quality Auditor course teaches you the ISO 9001 standard and how to conduct a proper process audit.

ISO 9001 Internal Quality Auditor Public class schedule Public classes now forming... view our schedule here. New classes are added regularly so check back often.

Upgrade your ISO9001:2008 knowledge Learn about the changes to the new ISO9001 standard in our webinar.

Root Cause Analysis and Corrective Actions This one-day seminar details a simple and effective way to determine the true root cause of problems and remove some of the burden from your corrective action program.

Root Cause Analysis Public Class Schedule Looking to improve your company's CAPA program or to improve your skillset? Take one of our public courses!


Our Store

Gantt Chart - This project timeline (or management) tool helps you keep track of all the tasks in your project.

Histogram - This tool provides a visual representation of the distribution of your data.

Problem Solving



Problem Solving Strategies- a description of basic problem solving methods.

The Problem Statement- having an effective problem statement is the first step to success in problem solving.

The 5 Step Approach- a very simple structure for easy problems.

The Divide and Conquer Method- how to take a multi-faceted problem and break it down into several manageable components.

The Deming Cycle, PDSA or PDCA- a look at one of the most widely used problem solving and improvement methods.

The 8D Approach or 8 Disciplines of Problem Solving- the 8D methods was made popular by the automotive industry. The 8 steps are detailed.


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Quality Management Systems


Using Your QMS as a Benefit- an overview of how to use a quality management system as a tool, rather than a requirement.

What is ISO 9001?- the history of the standard, the underlying principles and common misconceptions of ISO 9001

Measuring your Processes- improvement opportunities can be identified by measuring your processes. How to determine what needs measured.

Analyzing Data- now that you've collected all this data, what to do next?

Internal Audits- how to use audits to benefit your company.

Management Review- how to use management review effectively.

About Us



Carpenter Consulting Group- who we are and what we do.



Internal Audit Programs

Maintaining Your Internal Audit Program- how to simplify your audit program and keep it on track.

The Process Model- Auditors must understand what a process is and how a process is structured so that they can audit effectively.

Internal Audit Procedure- Requirements for your internal quality audits procedure are detailed here.

Internal Audit Schedule- What to consider when creating your internal audit schedule.

Internal Audit Checklist- How to create the checklist for your audit.

Internal Audit Report- After completion of the internal audit, the results need to be reported. Tips for generating your audit reports.

Auditing for Process Effectiveness- Knowing what evidence to find and how to interpret that evidence is the key to determining process effectiveness.

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